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10 June 2017

Experienced customer service manager required establishing and implementing strategies in regard to customer relations for a large balustrade company in Bibra Lake. Industry knowledge essential.

JOB DESCRIPTION

CUSTOMER SERVICE MANAGER

Maintains comprehensive customer relations, develops, implements and reviews customer service and after-sales service policies and procedures.

DUTIES;

  • Develop and review policies and procedures linked to the delivery of exceptional customer experience.
  • Planning and implementing strategies associated with customer relations and after sales service.
  • Lead, coach and develop team members in accordance with the policies and procedures.
  • Simplify processes to meet compliance standards.
  • Maintain and develop a culture that adheres to customer compliance, customer service and satisfaction.
  • Ensure safety policies and procedures are met.
  • Coordination of team to meet sales targets.
  • Liaise with contractors and other businesses to deliver on customer’s orders in a timely manner.
  • Management and implementation strategies of the products we use to ensure they meet current policy standards.
  • Ensure products and services provided are of a high quality and standard.
  • Review and develop strategies to improve the quality of service.

QULAIFICATIONS;

At least three (3) years of relevant experience is required to fill the role with knowledge of the industry essential

Salary $65,000 according to age and experience.

Send cover letter and CV to admin@aristogroup.com.au