Delivery Policy

Order confirmation

When ARISTO BALUSTRADES process your order, you will receive a confirmation email with your order details. This email is also your tax invoice for the transaction.

If you have any questions about your order or tax invoice, please Contact Us.

Varying or cancelling an order

In the event that you need to vary or cancel your order, we require one business days’ notice before the delivery date. We will refund the amount, less a$20.00 + GST administration fee. Orders cancelled after one business day will not be reimbursed.

We will try our utmost to make arrangements to reroute your order if you request a new address, provided that another delivery charge is paid prior to delivery. Please call us on 08 9418 8914 and we will endeavour to help you directly with any order changes.

Problems with your product

If you have a complaint about our products, please contact us within 24 hours of the delivery time.

Please use the Contact Us link and provide an explanation of your problem along with a digital image so we can assess the extent of the fault with the product.

Aristo Balustrades Delivery Regions

Offering delivery Western Australia wide. Perth Metro deliveries are a flat rate of $90.00 + GST. Country WA deliveries will be quoted separately before the goods are dispatched based on your individual location and requirements

Please Contact Us or phone 08 9418 8914 for more details.

Delivery

Aristo Balustradesoffers delivery of goods within 7 days of payment and confirmation of your order to the Perth Metro area. Country WA delivery times will vary so please consider this when placing your order and talk to us if specific requirements. We do not provide delivery on weekends, public holidays or outside business hours.

Aristo Balustrades is not responsible if products cannot be delivered for reasons beyond the control of Aristo Balustrades. This would include (but not limited to) situations as follows:

  • a) There is nobody present at the address provided and the delivery agent decides there is a danger of theft or damage to the product;
  • b) The address provided for the recipient is incorrect or incomplete;
  • c) No one with the recipient’s name is present at the address provided; or
  • d) There is no contact number or an incorrect or invalid number provided so Aristo Balustrades has no way to check on delivery details.

Website pricing

All prices on the Aristo Balustrades website are shown in Australian Dollars ($AUD).

Payment

When you provide details of your credit or debit card you must be fully entitled to use that card and it must have sufficient available funds to cover your charges.